Terms of Service

Last Updated: 27 July 2026

1. About Us

This website is operated in Australia by [Legal Company Name] (ABN: [ABN]) under the brand name [Brand Name].

Throughout these Terms of Service, the words “we”, “us” and “our” refer to [Legal Company Name].

These Terms apply to your access to this website, your use of our online services and any order placed through the website.

2. Agreement to These Terms

By visiting this website, using any website feature or placing an order, you agree to comply with these Terms of Service.

You should also review the following policies before completing a purchase:

  • Privacy Policy;

  • Payment Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Order & Delivery Information.

These policies form part of the terms that apply to your use of the website and your purchase.

If you do not agree with these Terms, you should not use the website or place an order.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement to place an order through this website.

If you place an order on behalf of a company, organisation or another person, you confirm that you have authority to act on their behalf.

You are responsible for ensuring that all information provided to us is accurate, complete and current.

4. Acceptable Use

You may use this website only for lawful shopping, product research and customer service purposes.

You must not:

  • provide false, misleading or fraudulent information;

  • attempt to access restricted parts of the website or its systems;

  • interfere with the security, operation or availability of the website;

  • introduce malware, viruses or other harmful code;

  • copy or commercially use website content without permission;

  • use automated systems to collect website content in a way that disrupts the website;

  • use the website for unlawful, abusive or deceptive activity.

We may restrict access where reasonably necessary to protect the website, our customers or our business.

5. Product Information

We take reasonable steps to ensure that product information shown on the website is clear and accurate.

Product pages may include information about:

  • dimensions;

  • materials;

  • finishes;

  • colours;

  • available options;

  • specifications;

  • product images;

  • prices;

  • estimated delivery timeframes.

Please review all information on the relevant product page before placing an order.

Reasonable differences may occur because of:

  • lighting and photography;

  • screen and monitor settings;

  • natural material variation;

  • manufacturing tolerances;

  • production batches;

  • updates to product components or finishes.

These reasonable variations do not affect your rights if a product is defective, damaged, incorrectly supplied or materially different from its description.

6. Product Dimensions and Access Requirements

Customers are responsible for checking product dimensions and confirming that the product is suitable for the intended space before placing an order.

You should also consider access conditions at the delivery address, including:

  • doors and entrances;

  • hallways;

  • stairways;

  • lifts;

  • ceiling height;

  • loading areas;

  • building access restrictions.

Please contact us before ordering if you require clarification regarding dimensions or delivery access.

Nothing in this section limits your rights where incorrect product information was provided by us.

7. Placing an Order

To place an order, you must:

  • select the required product and available options;

  • add the product to your cart;

  • provide accurate contact and delivery information;

  • review the order total and delivery charges;

  • select an available payment method;

  • complete the checkout process.

Before submitting payment, please check:

  • the product selected;

  • options and quantities;

  • delivery address;

  • contact information;

  • estimated delivery information;

  • shipping charges;

  • total amount payable.

You will have an opportunity to review this information before payment is completed.

8. Order Confirmation and Acceptance

After you submit an order, we will send an order confirmation email to the email address provided during checkout.

This email confirms that we have received your order. It does not necessarily mean that the order has been finally accepted for fulfilment.

An order is accepted once:

  • payment has been successfully processed;

  • the order details have been reviewed;

  • the product can be supplied;

  • the delivery address is eligible;

  • no obvious pricing, product or technical error has occurred.

We may contact you if additional information is required before the order can proceed.

9. Order Availability and Cancellation by Us

In limited circumstances, we may be unable to accept or fulfil an order.

This may occur because of:

  • product availability;

  • incorrect website information;

  • an obvious pricing error;

  • payment verification issues;

  • delivery restrictions;

  • suspected fraud;

  • a technical or system error;

  • circumstances that prevent the order from being fulfilled.

If we cannot fulfil an order, we will notify you as soon as reasonably possible.

Where payment has already been received, we will arrange an appropriate refund to the original payment method.

We will not retain payment for products that we are unable to supply.

10. Prices

All prices on this website are displayed in Australian Dollars (AUD).

Applicable shipping charges and the total amount payable will be clearly displayed at checkout before payment is completed.

Once an order has been accepted, any subsequent price changes will not affect that order.

11. Pricing and Website Errors

We take reasonable care to display correct pricing and product information.

However, errors may occasionally occur.

If an obvious pricing, description, availability or calculation error affects your order, we may contact you to:

  • confirm the correct information;

  • offer you the option to proceed on the corrected basis; or

  • cancel the affected order and provide a refund.

We will not make undisclosed changes to the amount payable after an order has been completed.

12. Payment

Payment methods available for your order will be displayed during checkout.

By submitting payment, you confirm that:

  • you are authorised to use the selected payment method;

  • the payment information provided is correct;

  • sufficient funds or credit are available;

  • the transaction is not fraudulent or unlawful.

Payment processing may be carried out by third-party payment providers.

For more information about currency, payment methods and payment processing, please review our Payment Policy.

13. Delivery

We currently provide delivery only to eligible physical street addresses within Australia.

We do not deliver to PO Box addresses.

Delivery availability may depend on:

  • the product;

  • order quantity;

  • delivery location;

  • property access;

  • freight requirements;

  • carrier availability.

Shipping charges and the total amount payable will be displayed before payment is completed.

Estimated delivery timeframes are shown on the relevant product page or otherwise provided before purchase.

For complete information about delivery coverage, service conditions, charges and estimated timeframes, please refer to our Shipping Policy and Order & Delivery Information page.

14. Standard Delivery Service

Unless otherwise confirmed in writing, standard delivery is generally made to the nearest safe and accessible kerbside or ground-floor delivery point.

Standard delivery does not normally include:

  • indoor placement;

  • delivery above ground level;

  • stair carrying;

  • special lift arrangements;

  • assembly;

  • unpacking;

  • packaging removal.

Where additional delivery services are available, the service scope and applicable charges will be confirmed before the customer proceeds.

15. Delivery Information Provided by Customers

You are responsible for providing accurate delivery information, including:

  • recipient name;

  • delivery address;

  • contact telephone number;

  • relevant access information;

  • building or site restrictions.

Please notify us promptly if any delivery information needs to be corrected.

Incorrect or incomplete information may affect the processing or delivery of your order.

Any additional arrangements resulting from incorrect information will be discussed with you before further action is taken.

16. Delivery Timeframes

Delivery timeframes shown on the website are estimates based on the information available when the order is placed.

Actual delivery may be affected by circumstances such as:

  • carrier availability;

  • weather;

  • regional transport conditions;

  • access restrictions;

  • public holidays;

  • freight network disruption;

  • other events outside our reasonable control.

We will take reasonable steps to keep you informed if we become aware of a material delay.

An estimated delivery timeframe is not a guarantee of delivery on a specific date unless expressly confirmed in writing.

17. Inspection on Delivery

Please inspect the packaging and products as soon as reasonably possible after delivery.

Contact us promptly if the order appears:

  • damaged;

  • incomplete;

  • incorrect;

  • missing components;

  • materially different from the confirmed order.

Providing photographs or videos where reasonably available may help us assess the issue more efficiently.

Please refer to our Return & Refund Policy for information about product issues, remedies and return arrangements.

18. Returns, Repairs, Replacements and Refunds

Returns, repairs, replacement parts, replacement products and refunds are handled in accordance with:

  • our Return & Refund Policy;

  • applicable Australian Consumer Law.

We do not accept change-of-mind returns unless required by law or otherwise expressly agreed in writing.

Customers should contact us before returning any product.

Products sent back without prior instructions may not be accepted at the delivery or administrative address.

19. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Products sold through this website come with consumer guarantees that may include guarantees relating to:

  • acceptable quality;

  • fitness for disclosed purpose;

  • matching descriptions;

  • matching samples or demonstrations;

  • availability of appropriate remedies where a guarantee is not met.

Depending on the nature of the issue, an appropriate remedy may include:

  • repair;

  • replacement parts;

  • replacement product;

  • refund;

  • another remedy required by law.

For a major failure, the customer may have the right to choose a refund or replacement.

For a minor failure, we may provide an appropriate remedy within a reasonable period.

20. Website Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login details and password.

You should notify us if you believe that your account has been accessed without authorisation.

We may suspend or restrict an account where reasonably necessary because of:

  • suspected fraud;

  • security concerns;

  • misuse of the website;

  • breach of these Terms.

21. Website Availability

We aim to keep the website available and operating correctly.

However, access may occasionally be interrupted because of:

  • maintenance;

  • security updates;

  • technical issues;

  • hosting or platform disruption;

  • circumstances outside our reasonable control.

We may update, suspend or change website features where reasonably necessary.

Nothing in this section affects an order that has already been accepted or any rights available under applicable law.

22. Third-Party Services

The website may use or provide access to third-party services, including:

  • Shopify;

  • payment processors;

  • delivery providers;

  • analytics services;

  • customer support tools;

  • social media platforms.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that are not controlled by us.

23. Third-Party Links

The website may contain links to external websites for convenience or additional information.

A link does not necessarily mean that we endorse or control the external website.

Customers should review the terms and privacy policies of external websites before using them or providing personal information.

24. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to [Legal Company Name].

This may include:

  • brand names;

  • logos;

  • product photographs;

  • videos;

  • graphics;

  • written content;

  • product descriptions;

  • page layouts;

  • website code;

  • design materials.

You may view and use the website for personal or internal business purchasing purposes.

You may not reproduce, publish, distribute, sell, modify or commercially exploit website content without prior written permission.

25. Customer Content and Feedback

If you submit a review, photograph, comment, suggestion or other content, you confirm that:

  • you have the right to provide it;

  • it does not infringe another person’s rights;

  • it is not unlawful, misleading or offensive.

Where you give us permission, we may use submitted reviews or feedback for customer service, website improvement or marketing purposes.

We will handle personal information associated with submissions in accordance with our Privacy Policy.

26. Prohibited Conduct

You must not use the website to:

  • commit or encourage unlawful activity;

  • submit fraudulent orders;

  • impersonate another person;

  • misuse payment information;

  • infringe intellectual property rights;

  • distribute harmful code;

  • interfere with website security;

  • collect personal information without authority;

  • harass or threaten another person;

  • submit false or misleading content.

We may take reasonable action to protect the website and other users where prohibited conduct occurs.

27. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • what information we collect;

  • how it is used;

  • when it may be disclosed;

  • how it is protected;

  • how customers may request access or correction.

Please review the Privacy Policy before providing personal information.

28. Liability

Nothing in these Terms limits liability that cannot legally be limited under Australian law.

To the extent permitted by law, we are not responsible for loss caused solely by:

  • misuse of a product;

  • failure to follow instructions;

  • unauthorised alteration;

  • ordinary wear and tear;

  • inaccurate information supplied by the customer;

  • use of the website for an unlawful purpose.

This section does not limit your rights in relation to defective, damaged, incorrectly supplied or misdescribed products.

29. Events Outside Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control where the law permits.

Such events may include:

  • severe weather;

  • natural disasters;

  • transport disruption;

  • industrial action;

  • government restrictions;

  • widespread system or network failure;

  • other unexpected events beyond reasonable control.

Where such an event materially affects an order, we will take reasonable steps to communicate with you and provide available options.

30. Changes to These Terms

We may update these Terms to reflect changes to:

  • our website;

  • business operations;

  • services;

  • legal obligations;

  • policies;

  • technology.

The latest version will be published on this page.

Changes will apply from the date the updated Terms are published and will not remove rights that have already arisen under an accepted order or applicable law.

31. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

32. Governing Law

These Terms are governed by the laws applicable in Australia.

Any mandatory rights or protections available under Australian law continue to apply.

33. Contact Us

For questions about these Terms, an order or our website, please contact:

[Legal Company Name]
ABN: [ABN]
Email: [support email]
Phone: [contact number, if applicable]
Address: [business or administrative address]