Order and Delivery Information

Order Confirmation

After your order has been submitted and payment has been successfully completed, we will send an order confirmation email to the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if any product, quantity, contact or delivery information appears incorrect.

If we require additional information before processing your order, our customer service team will contact you using the details provided with your order.

Product Information and Availability

Product descriptions, specifications, available options and estimated delivery information are displayed on the relevant product page before purchase.

Availability and delivery estimates may vary depending on the selected product, order requirements and delivery destination.

Please review all product and delivery information carefully before placing your order.

Estimated Delivery

The estimated delivery timeframe for each product is shown on the relevant product page before purchase.

Delivery estimates include the time reasonably required to process the order, prepare the product, complete relevant checks, arrange freight and deliver the order to the nominated address.

Estimated timeframes are provided as a guide and may be affected by freight availability, weather, regional delivery conditions or other circumstances outside our reasonable control.

Where an order contains multiple products with different delivery estimates, the delivery arrangement may be based on the product with the longest timeframe. We will contact you if separate delivery arrangements are required.

Order Preparation

Once your order has been accepted, we will begin preparing it for delivery.

This process may include:

confirming the selected product and order details;
allocating or arranging the product;
completing quality checks;
preparing protective packaging;
booking freight and delivery.

Where necessary, our team may contact you to confirm delivery access or other information required to process the order.

Dispatch Notification

Once your order has been dispatched, we will send a dispatch confirmation email.

Where tracking information is available, it will be included in the dispatch notification or provided separately.

If a tracking link is not available, you may visit the Order Tracking page available in the website footer to check the latest delivery status using your order details.

For oversized or specialised freight services, tracking availability and the frequency of updates may depend on the carrier.

Delivery Information

We currently deliver only to eligible physical street addresses within Australia.

We do not deliver to PO Box addresses.

Standard delivery is generally made to the nearest safe and accessible kerbside or ground-floor delivery point at the delivery address.

Unless otherwise confirmed in writing, standard delivery does not include:

indoor placement;
delivery above ground level;
carrying products by stairs;
special lift-access arrangements;
assembly;
unpacking;
removal of packaging materials.

Additional delivery services may be available for selected products and locations.

Please contact us before placing your order if you require indoor placement, assembly, unpacking or another specialised delivery arrangement. Availability, service scope and any applicable charges will be confirmed before you proceed.

Shipping Charges

Shipping charges are calculated according to the product dimensions, weight, order quantity, delivery address and required freight arrangements.

The applicable delivery charge and total amount payable will be displayed at checkout before payment is completed.

Please review the full order amount carefully before submitting payment.

Receiving Your Order

Please inspect the packaging and products as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete, incorrect or materially different from the confirmed order details, please contact us promptly and provide: