FAQS
Product Selection
What should I consider before choosing office furniture?
Selecting suitable furniture depends on your available space, workplace layout, usage requirements and preferred style. We recommend reviewing product dimensions, specifications and available options before making a purchase decision.
How can I find the right furniture solution for my workspace?
Customers can review product information, dimensions and available configurations on each product page. If you need assistance understanding which option may suit your workplace, our team can provide general guidance.
What information is available for each product?
Product pages include relevant information such as dimensions, specifications, materials, finishes, available options and estimated delivery information.
Customisation Options
Can your furniture be adjusted to meet specific workspace requirements?
Some products may support adjustments based on business requirements. Customers can contact our team to discuss possible options before placing an order.
Which parts of a product can potentially be customised?
Depending on the product, customisation discussions may include dimensions, colours, materials, finishes or other design requirements.
How can I confirm whether my customised request is possible?
Before confirming a customised requirement, please provide your preferred dimensions, colours, materials or other specifications. Our team will review the request and confirm whether the proposed solution is feasible before proceeding.
Order Process
What should I prepare before submitting an order?
Before completing your purchase, we recommend confirming product details, selected options, quantities, delivery information and the final order amount.
How does my order move forward after checkout?
After successful payment, an order confirmation will be sent. Our team will review the order details and arrange the next steps.
Delivery Information
How can I check the estimated delivery timeframe for my order?
Before completing your purchase, the estimated delivery timeframe will be displayed on the relevant product page and during checkout.
The estimated timeframe provides an indication of the expected delivery period based on the product, delivery location and order details.
What information affects the delivery arrangement?
Delivery arrangements may depend on the product, delivery location, order requirements and available freight services.
What should I prepare before furniture delivery?
Customers should ensure the delivery address is accessible and suitable for the furniture size. Any relevant access information should be provided before delivery.
Are additional delivery services available?
Additional services such as indoor placement, assembly or other assistance may be available for selected orders. Please contact our team to confirm availability and applicable charges.
Payment
Which payment methods can I use to complete my purchase?
We currently support payment methods available through checkout, including Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.
How are product prices and final charges calculated?
Prices displayed on our website include GST unless otherwise stated. Any applicable delivery charges and the total amount payable will be shown before payment is completed.
Is my payment information secure?
Payments are processed through secure payment providers. We do not normally store complete payment card information.
After-Sales Support
What happens if there is a problem with my order after delivery?
If your order arrives damaged, incomplete, incorrect or different from the confirmed order details, please contact our team with relevant order information and supporting details.
How do you handle repair, replacement or refund requests?
After reviewing the issue, we may provide an appropriate solution such as repair, replacement parts, replacement products, refund or another applicable remedy in accordance with Australian Consumer Law.
Do I need to arrange transportation for large furniture with an approved issue?
For approved issues involving large or difficult-to-transport products, we may arrange inspection, collection, repair, replacement parts, replacement products or another suitable solution.
Business Information
Who operates this website?
This website is operated by XY LINEA. The Australian team manages customer enquiries, order support, delivery coordination and after-sales assistance.
Can businesses contact your team before purchasing?
Yes. Businesses can contact our team for product information, workspace requirements, customisation discussions or general enquiries before purchasing.
Business Orders and Procurement
Do you offer bulk pricing for Australian businesses?
Yes. Discounts may be available for bulk and project orders, depending on the products, quantities and delivery requirements. Please contact our customer service team with your product list, quantities, delivery postcode and required date for assistance.
Can you provide a formal quote for procurement approval?
Yes. We can provide a formal written quote for business and project orders. Please send our customer service team your company details, billing and delivery addresses, product requirements, quantities and preferred delivery timeframe.
Do you accept purchase orders or bank transfers?
We accept offline bank transfers by arrangement. Please contact our customer service team before placing your order to obtain payment instructions. If your organisation uses purchase orders, please contact us to discuss your procurement requirements.
Will I receive an Australian tax invoice?
Yes. We can provide an Australian tax invoice showing our supplier details, ABN, order total and applicable GST. Please provide the correct business name and billing details when placing your order.